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Task Scheduling

Dear KLOUDIP Team,

We want all tasks handled 100% accurate with effect from 1st November:

1) Technicians need to attend to tasks only if they are fully ready with worksheets/vehicles added by 3:30pm previous business day. If not fully ok do not attend.

2) Technicians must carry out Pre Inspection, post inspection, get customer signature and sign worksheet, Start/Stop task player and mark time sheets.
Accounts will not pay for incomplete tasks by next day 10:00am.

3) All tasks must be closed by TECH team next business day before 5:00pm.

4) Stores will not issue products for new tasks when the coordinator has old tasks incomplete for more than 1 business day.

5) Dushmanthi must audit tasks daily for 100% accuracy:
-Tasks information must be completed before 3:00pm.
-Confirmation mail to customer sent by 3:00pm. Then call and reconfirm with the customer or if not, the job is cancelled by 3:30pm.
-Next day, update customers of task status and update the active list.
-Log all useful information and any verbal communication.
If any issue non compiling above 4 points inform Shamendri and must block whoever not complied, block from attending to new tasks until everything is updated properly.

THIS REMAINS INFORCE UNTIL FURTHER NOTICE.

Best Regards,
Sanjeeva Cooray

KLOUDIP

mobile: +94 703 790 617 | +1 201 448 8116
by Sanjeeva Cooray - 02:28 - 31 Oct 2023

Follow-Ups

  • Re: Task Scheduling
    Dear Sir,
    My part is dully noted. 

    On Tue, Oct 31, 2023, 11:54 PM Sanjeeva Cooray <sanjeeva@kloudip.com> wrote:
    Dear KLOUDIP Team,

    We want all tasks handled 100% accurate with effect from 1st November:

    1) Technicians need to attend to tasks only if they are fully ready with worksheets/vehicles added by 3:30pm previous business day. If not fully ok do not attend.

    2) Technicians must carry out Pre Inspection, post inspection, get customer signature and sign worksheet, Start/Stop task player and mark time sheets.
    Accounts will not pay for incomplete tasks by next day 10:00am.

    3) All tasks must be closed by TECH team next business day before 5:00pm.

    4) Stores will not issue products for new tasks when the coordinator has old tasks incomplete for more than 1 business day.

    5) Dushmanthi must audit tasks daily for 100% accuracy:
    -Tasks information must be completed before 3:00pm.
    -Confirmation mail to customer sent by 3:00pm. Then call and reconfirm with the customer or if not, the job is cancelled by 3:30pm.
    -Next day, update customers of task status and update the active list.
    -Log all useful information and any verbal communication.
    If any issue non compiling above 4 points inform Shamendri and must block whoever not complied, block from attending to new tasks until everything is updated properly.

    THIS REMAINS INFORCE UNTIL FURTHER NOTICE.

    Best Regards,
    Sanjeeva Cooray

    KLOUDIP

    mobile: +94 703 790 617 | +1 201 448 8116
    by Dushmanthi Nayana Padmi - 11:18 - 31 Oct 2023
  • Task Scheduling

    Dear KLOUDIP Team,

    We want all tasks handled 100% accurate with effect from 1st November:

    1) Technicians need to attend to tasks only if they are fully ready with worksheets/vehicles added by 3:30pm previous business day. If not fully ok do not attend.

    2) Technicians must carry out Pre Inspection, post inspection, get customer signature and sign worksheet, Start/Stop task player and mark time sheets.
    Accounts will not pay for incomplete tasks by next day 10:00am.

    3) All tasks must be closed by TECH team next business day before 5:00pm.

    4) Stores will not issue products for new tasks when the coordinator has old tasks incomplete for more than 1 business day.

    5) Dushmanthi must audit tasks daily for 100% accuracy:
    -Tasks information must be completed before 3:00pm.
    -Confirmation mail to customer sent by 3:00pm. Then call and reconfirm with the customer or if not, the job is cancelled by 3:30pm.
    -Next day, update customers of task status and update the active list.
    -Log all useful information and any verbal communication.
    If any issue non compiling above 4 points inform Shamendri and must block whoever not complied, block from attending to new tasks until everything is updated properly.

    THIS REMAINS INFORCE UNTIL FURTHER NOTICE.

    Best Regards,
    Sanjeeva Cooray

    KLOUDIP

    mobile: +94 703 790 617 | +1 201 448 8116
    by Sanjeeva Cooray - 08:23 - 31 Oct 2023